Last updated: March 1, 2024
These Terms of Service govern your use of Auto Essence Australia's website and services. By accessing our website or using our services, you agree to be bound by these terms.
By accessing and using the Auto Essence Australia website (auto-essence.com) and our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
You must be at least 18 years old to use our services independently. Minors may use our services only with the involvement and consent of a parent or legal guardian.
By using our services, you represent that you have the legal capacity to enter into binding contracts and that you are not prohibited from using our services under Australian law or the laws of your jurisdiction.
If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that entity to these terms.
Auto Essence Australia provides tourism and travel services including but not limited to:
We act as intermediaries between you and various service providers including hotels, airlines, tour operators, and activity providers. We are not the principal provider of these services unless explicitly stated.
Services are subject to availability and may be modified or discontinued at any time. We reserve the right to refuse service to any individual at our discretion.
Some services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our discretion.
Bookings are subject to availability and confirmation. A booking is not confirmed until you receive written confirmation from us and any required deposits are processed.
International bookings may be subject to currency fluctuation surcharges if significant changes occur between booking and travel dates.
Cancellation terms vary by service and are specified at time of booking. Generally:
We reserve the right to cancel services due to:
In such cases, we will provide a full refund or alternative arrangements.
Failure to appear for confirmed services without prior notice will result in forfeiture of all payments.
Approved refunds will be processed within 14 business days to the original payment method.
We strongly recommend that all travelers obtain comprehensive travel insurance covering:
Certain activities or destinations may require mandatory insurance coverage. These requirements will be communicated at time of booking.
Auto Essence Australia is not responsible for costs that would be covered by appropriate travel insurance.
You agree not to:
During travel experiences, you agree to:
Violation of conduct rules may result in immediate termination of services without refund and potential legal action.
All content on our website, including text, images, logos, and software, is owned by Auto Essence Australia or our licensors and is protected by copyright and other intellectual property laws.
You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works without our written permission.
By submitting reviews, photos, or other content, you grant us a non-exclusive license to use, reproduce, and display such content for promotional purposes.
"Auto Essence Australia" and our logo are trademarks. You may not use our trademarks without prior written consent.
Our services are provided "as is" without warranties of any kind. We do not guarantee:
To the maximum extent permitted by law, our liability is limited to:
We are not liable for the acts or omissions of third-party service providers including airlines, hotels, tour operators, or activity providers.
We are not responsible for loss, theft, or damage to personal property during travel experiences.
We are not liable for failure to perform due to circumstances beyond our reasonable control, including:
In force majeure situations, we will:
We encourage customers to first contact us directly to resolve any disputes. We are committed to finding fair and reasonable solutions.
If direct resolution is not possible, disputes may be referred to mediation through a recognized mediation service.
Nothing in these terms limits your rights under Australian Consumer Law, including rights to refunds and compensation for major failures.
To the extent permitted by law, you agree to resolve disputes individually and waive participation in class action lawsuits.
These terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
Any legal proceedings must be commenced in the courts of New South Wales, Australia.
International customers acknowledge that Australian law applies to their use of our services.
We reserve the right to modify these terms at any time. Material changes will be communicated through:
Continued use of our services after changes constitutes acceptance of the new terms.
Changes to terms generally do not affect existing confirmed bookings unless required by law or circumstances.
For questions about these Terms of Service or to report violations, please contact us:
Legal Department
Level 15, 345 George Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 9555 0123
ABN: 12 345 678 901
For general inquiries and booking support:
For travel emergencies during business hours: +61 2 9555 0124